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The public meeting, as you know, is usually uneventful. Sometimes, there are issues within the community that must be addressed to the governing board during the meeting - the Public Comment Section. During my career, I have navigated many public meetings. It is a good way for a communicator to be aware of public sentiment, know the community's watchdogs and collect information on what initiatives need to be addressed through communication. The Public comment sections at board meetings can sometimes become challenging to manage, especially when dealing with disruptive citizens. As a government communicator, it is important to maintain order and ensure that everyone has the opportunity to express their opinions respectfully. Here are five effective ways to deal with disgruntled citizens during public comment sections:

1. Set Clear Guidelines and Expectations

Before the public comment section begins, it is crucial to set clear guidelines and expectations for participants. This can be done by displaying a visible sign or distributing a handout that outlines the rules of conduct. Emphasize the importance of respectful and civil behavior, and make it clear that any disruptive actions will not be tolerated.

2. Enforce Time Limits

To ensure that everyone gets a chance to speak, it is essential to enforce time limits for each participant. Set a reasonable time frame, such as two to three minutes per person, and use a timer to keep track. If a citizen exceeds their allocated time, politely remind them of the limit and ask them to conclude their remarks.

3. Maintain Control of the Meeting

As the government communicator, it is your responsibility to maintain control of the meeting. If a citizen becomes disruptive or starts to engage in personal attacks, intervene calmly but firmly. Use a neutral tone to remind them of the guidelines and request that they express their opinions in a respectful manner. If necessary, you can also ask security personnel or law enforcement to assist in maintaining order.

4. Provide Alternative Channels for Feedback

Some citizens may feel the need to express their concerns or opinions in a more private or controlled setting. To accommodate this, provide alternative channels for feedback. This can include email addresses, online forms, or designated office hours where citizens can schedule appointments to discuss their issues with board members or government officials. By offering these options, you can redirect disruptive citizens to a more appropriate platform for their concerns.

5. Foster a Culture of Respect and Inclusion

One of the most effective ways to deal with disruptive citizens is to foster a culture of respect and inclusion within the community. Encourage open dialogue and constructive discussions during board meetings. Emphasize the importance of listening to different perspectives and finding common ground. By creating an atmosphere of mutual respect, you can reduce the likelihood of disruptive behavior and encourage productive engagement.

In conclusion, dealing with disruptive citizens during public comment sections at board meetings requires proactive measures and effective communication. By setting clear guidelines, enforcing time limits, maintaining control of the meeting, providing alternative channels for feedback, and fostering a culture of respect and inclusion, you can create an environment where all citizens feel heard and respected.

For more information about Public Meetings logon to State of California Department of Justice.